Privacy Policy

Your privacy is very important to PlanetVape. (“PlanetVape”, “we”, “us” and our”). We have adopted this Privacy Policy to ensure that personal information in our control is protected by appropriate means. We conduct business in a manner that fulfills our commitment to your privacy.

PlanetVape Privacy Policy for Customers  We use customer information to help better understand our customers and their demographics in order to build our business. All customer information is kept secure and is used only by PlanetVape.  Customer information is not distributed, traded, rented or sold to other parties. PlanetVape is committed to our customer’s privacy.  Our privacy policy is detailed below:

Customer’s Personal Information: is used to communicate with you (phone/mail/email) and to fill order requests.  This information can be used to provide customer service, administer promotions/contests, gift cards and to help us understand our business.  We will keep your information in a secure customer database that is used to analyze customer purchase patterns, location, and provide customers with targeted information regarding new products and promotions. PlanetVape may use your personal information to contact you in regards to important information regarding products that you have purchased, including warranties, recalls, and other health and safety information.

Information Sharing:  PlanetVape will not sell or distribute customer’s personal information to outside parties.  PlanetVape will keep you informed about products and promotions but customers may opt out of our marketing list at any time by contacting us.

What Do We Collect: Typical information that we may collect includes: your legal name, mailing address, shipping address, e-mail address, phone number(s), information regarding your preferences when visiting our website and historical information regarding your prior dealings and transactions with PlanetVape.
PlanetVape does not collect or store credit card or PayPal information of any kind.

Like many other websites, we automatically collect certain non-personal information regarding website users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your internet service provider, the date and time you access our website, the internet address of the website from which you linked directly to our website, the operating system you are using, the sections of our website you visit, the website pages read and images viewed, and the content you download from our website.

Limits: We will limit the collection and use of personal information to that which is necessary for the purposes we have identified to you, including without limitation, the purposes identified above, using means which are fair and lawful. Although we will collect your personal information primarily from you, we may also collect it from external sources.

Safeguarding Information: We protect personal information against loss or theft, unauthorized access, disclosure, copying, use, or modification with security safeguards appropriate to the sensitivity of the information. Our safeguards vary depending on the information's sensitivity, amount, distribution and format of the information and the method of storage. We use a variety of security technologies and procedures to help safeguard your personal information. For example, personal information, which we hold electronically is on password protected computer systems with limited access that, are located in controlled facilities. Paper-based files are kept in controlled facilities and access is restricted on a need to know basis. All security measures are appropriate to the sensitivity level of your information.
We are responsible for all personal information in our control.

Retention Policies: We retain personal information only as long as it is required for the reasons it was collected. The length of time personal information is retained varies depending on the purpose for which the information was collected. This period may extend beyond the end of your relationship with us but only for so long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your information is no longer needed for the purposes it has been collected, we have procedures to destroy, delete, erase or convert it to an anonymous form.

Keeping Information Accurate: We will attempt to keep customer files complete, up to date, and accurate. We will tell our customers how to notify us about errors, which we will promptly correct.

Policy Changes: We may amend this Privacy Policy at any time and such change will become effective upon us making our updated Privacy Policy available on our website at www.planetvape.ca